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Guidelines for reporting game bugs

GalaxyStar@dbogalaxy
87 Posts
#1 · September 18, 2024, 5:19 pm

Players need to post in the game forum > Game Bug Submission section on the official website

📋 1. Keep the title clear and concise

  • 📝 Be concise and clear : Use concise but descriptive titles so that developers can quickly understand the core issue of the bug.

 

🔍 2. The description is detailed and complete

  • 🗒️Problem description : Describe in detail what the bug is, where it occurs, and how often it occurs. And the probability of triggering the bug.

 

🔄 3. Steps to reproduce

  • 🛠️Clear steps : Provide detailed steps to reproduce the bug so that developers can accurately reproduce the problem.
  • Example :
    • 🔹 After XXX's operation.
    • 🔹 What function was clicked.
    • 🔹 As a result, a game error or malfunction occurred.
    • 🔹 Does the failure occur with a probability or 100% of the time?

 

✅ 4. Expected results vs. actual results

  • 🎯Expected outcome : Describe what should happen under normal circumstances.
  • 🚨Actual result : Describe what actually happened. Did it cause the game to crash?

 

🖥️ 5. Environmental information

  • ⚙️System information : including operating system, version, hardware configuration, etc.
  • 🎮Game Version : The version number or release date of the game.
  • 🗂️Log File : If the game crashes, it will prompt you to send a report to where? Click to confirm and send.
  • Example :
    • 💻 Operating system: Windows 10
    • 🎮 Game version: V2.9.3
    • 💾 Hardware: Intel i7, 16GB RAM, NVIDIA GTX 1060

 

📷 6. Attachments and screenshots

  • 📸Screenshots or videos : Provide screenshots or videos of the problem when it occurs to show the problem more intuitively.
  • 📄Log files : Provide relevant log files to help developers troubleshoot problems.

 

⚠️ 7. Priority and severity

  • 🏷️Priority : Mark the priority of the issue (low, medium, high) .
  • 🔍Severity : Marks the severity of the issue (Minor, Moderate, Critical, Fatal) .
  • Example : Priority: High, Severity: Critical

 

📞 8. Contact information

  • 📇Feedback information : Provide contact information so that the developer can contact the feedback if more information is needed.
  • Examples : QQ number, WeChat account, game ID.

 

ℹ️ 9. Additional information

  • 📚Relevant Information : Any other potentially relevant information or test results.
  • Example : The issue may be related to the latest patch update, and the issue did not occur before the patch.

 

🏆 10. Game Rewards

  • 💯 BUGs must be triggered 100% to be easy to detect and fix.
  • 🔍 The BUG is only triggered with probability , which means that the triggering of this BUG is just one of the causes.
  • 🎁Rewards will only be given after the BUG is 100% triggered and fixed.

 

 

Sample Bug Report

Title : Game Martial Arts Goes Wrong

Description : When clicking Move in the game, the game does not move to the competition area of ​​the martial arts tournament, but crashes.

Steps to reproduce :

  1. 📝 Sign up for the martial arts competition
  2. 🖱️ Clicked move when the pop-up window appeared.
  3. 🚨 The game crashed!

Expected result : After clicking move, you should move to the playing field.

Actual result : After clicking move, the game crashes and exits directly.

Environmental information :

  • 💻 Operating system: Windows 10
  • 🎮 Game version: v1.2.3
  • 💾 Hardware: Intel i7, 16GB RAM, NVIDIA GTX 1060

Attachments and screenshots :

  • 📸 It would be best if there is a game video describing the entire process of triggering the BUG.
  • 🗂️ When the game crashes and a crash report can be sent, a crash report is sent!

Priority and Severity :

  • 🏷️ Priority: High There is some impact, but it can be solved by restarting the client.
  • 🔍 Severity: Severe impact, even unable to play normally if not resolved.

Contact Details :

  • 📇 Post in the forum to report bugs, the administrator will review them regularly.

Additional note : The problem may be related to the latest patch update. This problem did not occur before the patch.

BUG feedback reward : Based on the severity of the bug and whether the bug can be fixed 100%, corresponding cash points will be awarded after it is fixed.

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